Refund Policy

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Refund Policy – TheCupHockeyCards.com

At TheCupHockeyCards.com, we strive to ensure our customers are satisfied with every purchase. Please review our refund policy below:

1. All Sales Are Final on Trading Cards:
Due to the collectible and fluctuating nature of trading cards, all sales on sealed products, singles, and group breaks are final. We do not offer refunds or exchanges unless the item arrives damaged or incorrect.

2. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [your email/contact form]. Include your order number and photos of the issue. We will work with you to provide a suitable resolution—either a replacement (if available) or a refund.

3. Cancellations:
Orders may be cancelled only before they have been shipped. Once tracking is issued or the item is marked shipped, the order is final.

4. Live Group Breaks:
All group break sales are final. Once spots are purchased, no refunds or cancellations are allowed, even if no cards are received during the break.

5. Shipping Issues:
We are not responsible for delays or loss caused by postal services. For higher-value items, we recommend selecting tracked and insured shipping.

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